We wish we were posting to wish a Happy New Year to people, but sadly we've had a huge increase in COVID-19 in Sooke lately, including the Omicron variant that is threatening to take us out of action. In addition to precautions within the practice, we are implementing a temporary "curbside" regime once more.
While there will always be some exceptions for pets that need their people, overall we are reducing contacts by having only the animals enter our building. We want to be here for you and your pets. Please be patient with us as we get your animals the care they need!
1. Please call us from the parking lot upon your arrival so we can direct you.
2. For product pick ups, we will deliver the items to the downstairs door.
3. If you are arriving for an appointment, do not leave a message; call back or knock on the door. Once checked in, a staff member will call back (usually on an outgoing blocked number) to get the information, then will come collect your pet. The veterinarian will contact you via phone again to go over all information and discharge the pet.
4. If exceptions are required (such as euthanasia or extremely nervous pets unsafe without their owners), please minimize the number of people entering. We still require masks in our building for all staff and clients unless medical exemptions apply.
We are working with each individual animal and their owner to ensure our stellar care of the animals is maintained! Please talk to us if you have any questions!